PRIVACY POLICY

Last updated: August 2026

Doran Fulfilment Co. respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how Doran Fulfilment Co. collects, uses, stores and discloses personal information through our website and in connection with the fulfilment services we provide.

Information We Collect

We may collect personal information including:

  • your name

  • business or company name

  • email address

  • phone number

  • website details

  • information you provide through our enquiry forms

  • information relating to your business and fulfilment requirements

  • billing and payment information

  • correspondence and communications with us

As part of providing fulfilment services to our clients, we may also receive information relating to their customers, including names, delivery addresses, email addresses, phone numbers and order information where required to process and dispatch orders.

How We Collect Information

We may collect personal information when you:

  • submit an enquiry through our website

  • contact us by email, phone or other means

  • engage Doran Fulfilment Co. to provide services

  • communicate with us in the course of our business relationship

We may also receive personal information from our clients and the e-commerce, shipping, inventory and other systems used to provide fulfilment services.

How We Use Your Information

We may use personal information to:

  • respond to enquiries and requests for fulfilment proposals

  • assess whether our services are suitable for a prospective client

  • provide and manage our fulfilment services

  • process, pack and dispatch customer orders

  • arrange shipping and delivery

  • manage inventory and returns

  • communicate with clients

  • issue invoices and manage accounts

  • maintain our business records

  • improve our services and website

  • comply with legal and regulatory requirements

We will only use personal information for purposes reasonably related to our business activities and the services we provide.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, including to:

  • shipping and courier providers

  • Australia Post

  • e-commerce and fulfilment software providers

  • accounting and payment service providers

  • technology and website service providers

  • professional advisers

  • government or regulatory authorities where required by law

We do not sell or trade personal information.

Client Customer Information

Where Doran Fulfilment Co. receives personal information about a client's customers for the purpose of fulfilling orders, we use that information only as reasonably necessary to provide fulfilment and related services.

This may include processing orders, preparing shipping documentation, arranging delivery, managing returns and resolving delivery or order-related enquiries.

Overseas Disclosure

Some technology, software or service providers used by Doran Fulfilment Co. may store or process information outside Australia.

Where customer information is required for international shipping, relevant personal information may also be provided to international postal services, courier companies, customs authorities or other parties necessary to facilitate delivery.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through our business systems and service providers.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete or de-identify it where appropriate and subject to any legal or record-keeping requirements.

Access and Correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

Please contact us using the details below.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the website function, understand website usage and improve the visitor experience.

Third-party services used by our website provider may also collect information in accordance with their own privacy policies.

You can generally control cookies through your browser settings.

Privacy Enquiries and Complaints

If you have a question or concern about how Doran Fulfilment Co. handles personal information, please contact us.

We will review your enquiry or complaint and endeavour to respond within a reasonable timeframe.

Doran Fulfilment Co.
Email: hello@doranfulfilmentco.com.au
Sydney, NSW, Australia

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, systems or legal obligations.

The current version will be published on our website with the date it was last updated.